FAQs

CAN I PURCHASE ITEMS FROM THE STORE AND PAY FROM MY KC WALLET?

Yes you can purchase items and pay from your kc wallet. However, if you want to access our free voucher of $150, you must get kyc approval and have a minimum of 3 different active items for sale in the marketplace within your state of location and at least 1 nearby state of your choice.

WHY MUST I HAVE A MINIMUM OF 3 DIFFERENT ACTIVE ITEMS FOR SALE BEFORE I CAN SHOP WITH MY FREE VOUCHER?

We have built an eco-system whereby buyers and sellers transact daily thereby adding value to the community and increasing  the demand for our KC (KXM COIN). So, if you must benefit from the KXM eco-system, then you must add your quota to it by selling in the platform too.

 CAN I BUY MORE THAN MY VOUCHER BALANCE?

Yes you can. Upon checking out, select the option to pay with your voucher and the balance payment will be automatically debited from your KC wallet.

DO I HAVE TO PAY ADDITIONAL COST FOR SHIPPING?

No you don't have to pay any cost for a seller to ship to you. All shipping cost have been added to the cost the items displayed in the marketplace.

HOW CAN I ADVERTISE IN YOUR PLATFORM?

Contact us via support@kxmonlinestores.com

I WANT TO PLACE MY ADVERT IN YOUR SITE. WHAT PAYMENT METHOD IS ACCEPTABLE?

 KC is the only means of payment acceptable.

HOW DO YOU MAKE YOUR PROFIT THEN SINCE YOU GIVE OUT FREE SHOPPING VOUCHERS WORTH $150 MONTHLY TO CUSTOMERS?

 We will just give you a tip of the iceberg because your question is like asking us to give you the blue print of our success. We monetize our traffic via advertising services and others which we will not disclose here because its our secret for staying ahead of our competitors.

WHEN IS YOUR DELIVERY TIME?

Our delivery is 3-7 business days from the day your order is updated to " PROCESSING" by the seller. 

I'M A FOREIGNER. HOW CAN I SHOP?

Simply search if your country is among the listed ones at the footer of the site. If yours is listed, then read how it works here https://kxmonlinestores.com/static/how-it-works and follow the instructions given.

WHEN AM I SUPPOSED TO RENEW MY MONTHLY ACCESS FEES?

 You will renew your monthly access fee 30 days from the day you received a free voucher from us. After countdown, the subscribe button will be cliackable from your dashboard. Just click it and it will take you to our payment gateway where you are to pay with your KC Token.
 

I CANNOT ACCESS MY KXM ONLINE STORES ACCOUNT?

Are you signed in? If not, go to kxmonlinestores.com and Click on the Login” link at the upper right corner of your screen, input your KXM Online Stores registered email and password, then submit. If you are signed in, your name will appear at the top right corner if it does not, it means you are not signed up. Click on the register tab, select your preferred type of account (BUYER/SELLER) and supply the details on the form to register as a customer. Ensure to ask the person who referred you for his/her "referral code" and use it as your "sponsor's I:D. Also remember to give yours to your prospects.

HOW DO I RESET MY PASSWORD?

Click the "Forgot Password" link on the sign-in page. Enter the email address associated with your KXM Online Stores account and click "Submit." A change password email will be sent to your box, follow the instructions to successfully change your password.


CAN I PLACE AN ORDER AND PAY ON DELIVERY?

We currently do not have the pay on delivery option; all payments are made directly online.


HOW DO I CONTACT KXM ONLINE STORES CUSTOMER SUPPORT?

Send a mail to support@kxmonlinestores.com. You can also raise a ticket to support by loggin into your account or chat with us Live on site.

 

WHAT PAYMENT METHOD IS ACCEPTABLE HERE?

The only payment method acceptable here for monthly access fee / renewal, advertising and top up of your shopping limit should you have items to buy worth more than your limit is KC Tokens.

 

DOES KXM ONLINE STORES DELIVER INTERNATIONALLY?

KXM Online Stores delivers items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the seller has specified in the listing of that item you are interested in buying, that he will deliver to your location.

WHAT IS THE DELIVERY TIME LINE FOR PURCHASED ORDERS?

Items are delivered within 3-7 business days from date your order was confirmed by the seller.

WHAT HAPPENS IF MY ORDER IS DELAYED?

We always work to ensure you get your orders on time nevertheless if you haven’t received your items after the delivery time line, send an email to support@kxmonlinestores.com (quoting your order number) and we will give you a feedback.

WHAT ABOUT WARRANTY AND HIDDEN COSTS (SALES TAX ETC.)?

There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all inclusive. All taxes are included with the list prices.

HOW WILL THE DELIVERY BE DONE?

We process most of our deliveries through a Renowned Delivery Courier. As a marketplace, our featured sellers have the option of making deliveries via other reputable couriers or merchants delivering your order to you themselves.