Return Policy

KXM Online Stores offers a 7 day return window and for items that meet the requirements for return.

Please contact us via any of our contact channels within seven days of delivery and we will ensure you get resolution.

For product complaints outside 7 days in relation to defective items, you may:

 

Please note:

You will be responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer’s warranty). KXM Online Stores will not replace or issue refund for items that fall into this category.

 

Reasons for Return

Description

Tags/Labels attached

Original Packaging

Complete Accessories & Free Gifts

New Condition

Not Damaged

Changed mind request.

Product unused, (this applies to products in fashion category only)

Yes

Yes

Yes

Yes

Yes

Wrong Items

Products delivered differently from what was displayed on the website, return will be authorized after validation

Yes

Yes

Yes

Yes

Yes

Defective Items

Product delivered has manufacturers defects was delivered dead on arrival, return will be authorized after validation

No

Yes

Yes

Yes

Yes

Damaged (in transit)

Product has visible damage, return will be authorized after validation

Yes

Yes

Yes

Yes

Yes

Quality Issues

Product delivered not working up to specification, cannot perform specified functions, return will be authorized after validation

Yes

Yes

Yes

Yes

Yes

 

For groceries items, you can return only on delivery.

 

RETURN INSTRUCTIONS:-

STEP 1: Send a Complaint:- Include pictures of the product that was delivered to support@kxmonlinestores.com as a means of evidence.

 

STEP 2: Return after Authorization:- Once your claim is validated, we will provide information on the most suitable means of getting the item from you.

 

STEP 3: Track Return Status:- We will send you a return waybill number. This will enable you to track the status of your return.

 

STEP 4: Get Resolution:- Once the item has been received by the seller, we will ensure you get a resolution (a replacement, exchange or refund).