FAQs

DO I NEED TO HAVE AN ACCOUNT TO MAKE A PURCHASE?

Yes, you do. You need to have an account with KXM Online stores. The KXM Online Stores is exclusively for members only.

HOW DO YOU MAKE YOUR PROFIT THEN SINCE YOU GIVE OUT FREE SHOPPING VOUCHERS WORTH $120 MONTHLY TO CUSTOMERS?

 We will just give you a tip of the iceberg because your question is like asking us to give you the blue print of our success. We monetize our traffic via advertising services and others which we will not disclose here because its our secret for staying ahead of our competitors.

WHEN IS YOUR DELIVERY TIME?

Our delivery is 3-4 weeks from the day your payment for your order is confirmed by us. It's worth waiting after all. 

I'M A FOREIGNER. HOW CAN I SHOP?

Simply search if your country is among the listed ones at the footer of the site. If yours is listed, then register , set up your profile, make your payment and submit your KYC documents with a government approved i.d card.

WHEN AM I SUPPOSED TO RENEW MY MONTHLY ACCESS FEES?

 You will renew your monthly access fee 30 days from the day you received a free voucher from us. After countdown, subscribe button will appear on your dashboard. Just click it and it will take you to our payment gateway where you are to pay with your KC Token.
 

I CANNOT ACCESS MY KXM ONLINE STORES ACCOUNT?

Are you signed in? If not, go to kxmonlinestores.com and Click on the Login” link at the upper right corner of your screen, input your KXM Online Stores registered email and password, then submit. If you are signed in, your name will appear at the top right corner if it does not, it means you are not signed up. Click on the register tab, select your preferred type of account (BUYER/SELLER) and supply the details on the form to register as a customer. Ensure to ask the person who referred you for his/her "referral code" and use it as your "sponsor's I:D. Also remember to give yours to your prospects.

HOW DO I RESET MY PASSWORD?

Click the "Forgot Password" link on the sign-in page. Enter the email address associated with your KXM Online Stores account and click "Submit." A change password email will be sent to your box, follow the instructions to successfully change your password.


CAN I PLACE AN ORDER AND PAY ON DELIVERY?

We currently do not have the pay on delivery option; all payments are made directly online.


HOW DO I CONTACT KXM ONLINE STORES CUSTOMER SUPPORT?

Send a mail to support@kxmonlinestores.com. You can also chat with us Live on site.

 

WHAT PAYMENT METHOD IS ACCEPTABLE HERE?

The only payment method acceptable here for monthly access fee / renewal, advertising and top up of your shopping limit should you have items to buy worth more than your limit is KC Tokens.

 

DOES KXM ONLINE STORES DELIVER INTERNATIONALLY?

KXM Online Stores delivers items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the seller has specified in the listing of that item you are interested in buying, that he will deliver to your location.

WHAT IS THE DELIVERY TIME LINE FOR PURCHASED ORDERS?

Items are delivered within 3-4 weeks from date your order was confirmed. .

WHAT HAPPENS IF MY ORDER IS DELAYED?

We always work to ensure you get your orders on time nevertheless if you haven’t received your items after the delivery time line, send an email to support@kxmonlinestores.com (quoting your order number) and we will give you a feedback.

WHAT ABOUT WARRANTY AND HIDDEN COSTS (SALES TAX ETC.)?

There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all inclusive. All taxes are included with the list prices.

HOW WILL THE DELIVERY BE DONE?

We process most of our deliveries through a Renowned Delivery Courier. As a marketplace, our featured sellers have the option of making deliveries via other reputable couriers or merchants delivering your order to you themselves.